Privacy Policy

At off2bed, your privacy matters. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and transparent. This policy outlines how we handle your data.

Information We Collect

We collect personal information when you interact with our website, including:

• Account & Order Details: Information provided during checkout and form submissions (name, shipping address, email, phone number).
• Browsing Data: Cookies and analytics data (like IP addresses and browsing behavior) that help us improve your shopping experience.
• Communications: Newsletter sign-ups, customer service inquiries, and product reviews.
• Payment Information: Transaction details processed through our trusted third-party payment gateways. (Note: We do not store your full credit card numbers on our servers.)

How We Use Your Information

We use your information to provide and improve our services, specifically to:

• Process and fulfill your orders smoothly and securely.
• Communicate order updates, exclusive offers, and collection launches via email or newsletter.
• Improve our website’s functionality, troubleshoot errors, and personalize your shopping experience.
• Support logistics, customer service, and after-sales assistance.
• Prevent fraudulent transactions and ensure platform security.

Data Sharing & Third Parties

We respect your privacy. We do not sell, rent, or trade your personal information to advertisers or unauthorized third parties.

Your data is shared only with trusted third-party partners strictly for the purpose of completing and delivering your order. These include:

• Payment Processors: Gateways such as Paystack, PayPal, Stripe, Visa, and Mastercard to securely process your transactions.
• Logistics Providers: Shipping and delivery companies to fulfill your orders.

Security & Retention

All payments are fully encrypted and processed through secure third-party gateways. We apply strict digital safeguards, including SSL encryption, to ensure your personal and payment details remain safe from unauthorized access. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.